Overview
At Satkahan, we strive to provide our customers with high-quality computing scales to meet their needs. We understand that there may be instances where you need to return a product or seek a refund. Our Return and Refund Policy outlines the terms and conditions for such situations.
Returns:
- Eligibility for returns:
- To be eligible for a return, the item must be unused and in the same condition as received.
- The product must be in its original packaging.
- Returns must be initiated within 15 days from the date of purchase.
- Initiating a Return:
- To initiate a return, please contact us at info@satkahan.com with your order number and the details of the item you wish to return.
- Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure that the returned items reach us safely.
- Inspection and approval:
- Once we receive your returned item, our team will inspect it for eligibility.
- If the item meets our return criteria, we will process your refund or replacement.
Refunds:
- Refund Processing:
- Refunds will be processed within 7 business days of receiving the returned item.
- The refund will be issued to the original payment method used during the purchase.
- Damaged or defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@satkahan.com.
Satkahan reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically for changes.